Frequently Asked Questions

How do I obtain a payoff quote for my loan?

You may obtain a payoff quote immediately by logging in to your online account or by creating an online account on our website. You may also call our Customer Service Department at 1-800-970-7250, fax your request to 1-865-380-3418, or submit a request by email or mail. If mailing, please sent your request for a quote to the address below.

Regular & Overnight Mail:
Vanderbilt Mortgage and Finance, Inc.
1010 West Mockingbird Lane
Dallas, TX 75247

Have Questions?

We’re Here to Help

New customers 1-866-701-0467

Existing customers 1-800-970-7250