Online Accessibility Policy

Vanderbilt Mortgage and Finance, Inc. is committed to providing excellent service to all of our customers, including those with disabilities. We strive to provide products and services to those with disabilities in a way that respects their dignity and independence.

To accomplish this, Vanderbilt Mortgage and Finance, Inc. has based our web accessibility standards on the Americans with Disabilities Act’s Best Practices Tool Kit for State and Local Governments. We believe our continued work toward conforming to this standard will provide our customers with accessible content and a remarkable experience.

Here are some steps we are taking toward providing more accessible web content:

  • Staff and resources dedicated entirely to digital accessibility, performing multi-layer accessibility testing and analysis of new and updated web content
  • Training our team members to make accessible design and development a fundamental element of all web content

Our ultimate goal is to exceed the expectations of all of our customers. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback can be provided in the following ways:

By Online Contact Form:

Please select the form below to provide feedback on the accessibility of our web content.

Accessibility Feedback Form

By Phone:

For technical accessibility issues, contact our support team. Call 1‑866‑701‑0467.

By Mail:

Please send any comments, questions, or concerns to the following address:

Vanderbilt Mortgage and Finance, Inc.
Attention: Digital Accessibility
500 Alcoa Trail
Maryville, TN 37804

Have Questions?

We’re Here to Help

New customers 1-866-701-0467

Existing customers 1-800-970-7250