How to correspond with us.
If you would like to request information, notify us of an error, or share concerns you have about the servicing of your loan, contact us using one of the methods below. Please include the loan number on any correspondence to help us serve you better.
Vanderbilt Mortgage and Finance, Inc. is registered with the New York Department of Financial Services. You may file complaints and obtain further information by contacting the New York Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov. Email: firstname.lastname@example.org
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804