Vanderbilt Mortgage & Finance, Inc. Sees Quicker Closing, Improved Customer Experience with New Digital Tool
The Express Portal Assisted Nearly 40% of Customers to a Quicker Home Close in 2021
MARYVILLE, Tenn., Nov 18, 2021 Vanderbilt Mortgage and Finance, Inc. continues to improve the digital loan process for customers. The company successfully launched its Express Portal in February 2021, resulting in increased customer satisfaction and a decreased time to close.
The Express Portal, which makes the home loan process quicker and easier for customers, is a personalized digital tool that empowers customers to manage and track their home loan online and when convenient for them.
Customers that use the Express Portal close on their homes an average of seven days earlier compared to those who apply for a loan through Vanderbilt the traditional way.
“We want to create a path to homeownership that’s fast and easy. Embracing digital tools that simplify the process is critical to increasing transparency during the loan process,” said Eric Hamilton, President of Vanderbilt Mortgage and Finance, Inc. “The Express Portal helps customers clearly identify what stage the loan process is in, reducing frustration and creating a more positive experience that’s at our customers’ fingertips.”
The Express Portal allows users to:
- Upload pictures of important documents
- Track the status of their loan
- Contact their loan processor directly through the Express Portal, eliminating lengthy phone calls
Since its launch, Vanderbilt Mortgage has closed more than 2,600 mortgage loans through the Express Portal, and when surveyed, nearly 98% of customers using it said the loan process was easy. To learn more about the home loan process or to apply for a loan visit http://www.vmf.com.
ALL LOANS SUBJECT TO CREDIT APPROVAL. Vanderbilt Mortgage and Finance, Inc., and its dba Silverton Mortgage, 500 Alcoa Trail, Maryville, TN 37804, 865-380-3000, NMLS #1561, (http://www.nmlsconsumeraccess.org/), AZ Lic. #BK-0902616, Loans made or arranged pursuant to a California Finance Lenders Law license, GA Residential Mortgage (Lic. #6911), MT Lic. #1561, Licensed by the N.J. Department of Banking and Insurance, Licensed by PA Dept. of Banking, Rhode Island Licensed Lender. Equal Housing Opportunity.
Stay in the Know