Frequently Asked Questions

My loan was paid off, but Vanderbilt is still showing as lienholder on my home title (title for the home only without land). How do I request a lien release for my home title?

To obtain a lien release*, mail a written request along with a check or money order to cover the $25 processing fee to the address below. Please be sure to include in your written request: the loan number, customer's name on the account and on the title, VIN number of the home, year and make of the home and your check payable to Vanderbilt Mortgage and Finance, Inc.


Attn: Paid Out Department
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

*Notes: If Third Party Request: If the lien release request is from a third party (Attorney, Bank, Title Company, etc.), we also require a copy of the authorization for the release of lien from the customer on the loan account or, if you are now the owner of the home, documentation as to how you obtained ownership of the home.

If Loan was Paid Off More Than 7 Years Ago: For loans that have been paid off for seven years or more, we require a copy of the Title or a print out from the Department of Motor Vehicles showing the Vanderbilt lien and the home information (VIN number, year and made of the home). If you have further questions, please call our Customer Service Department at 1-800-970-7250.

Have Questions?

We’re Here to Help

New customers 1-866-701-0467

Existing customers 1-800-970-7250