Frequently Asked Questions

Why did Vanderbilt pay my taxes without my authorization when I am not escrowed for taxes?

Unless you have entered into a mortgage escrow agreement for the payment of property taxes, it is the homeowner’s responsibility to pay his/her taxes. However, Vanderbilt may do so on your behalf should taxes not be paid in accordance with the terms of your loan documents. You may contact your local taxing authority to request a receipt for taxes paid or contact us with questions regarding taxes that Vanderbilt may have paid at 1-800-970-7250.

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Existing customers 1-800-970-7250