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Frequently Asked Questions

What are the maximum fees charged for available services?

The applicable service charge (shown below) will be added to your loan account when you submit your request. Where legally allowed, the maximum fees charged by Vanderbilt for the indicated services are as follows:

ServiceFee
Assisted Phone Pay$10.00
Co-Counsel Fee$10.00
Lien Release Recording Fee$57.00
NSF (Returned Check) Fee$35.00
Recast Fee$150.00
Redraft Recast Fee$25.00

Please do not send fees in with your payment. There are two ways to pay these fees. Call us at 1-800-970-7250 or mail them to the following address:

Attn: Accounts Receivable
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

Please remember to write your loan number on your check or money order to ensure proper credit to your account.

If you have any questions regarding service charge fees, please contact our Customer Service Department or visit our Contact Us page.

Have Questions?

We’re Here to Help

New customers 1-866-701-0467

Existing customers 1-800-970-7250