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Frequently Asked Questions

What are the maximum fees charged for available services?

The applicable service charge (shown below) will be added to your loan account when you submit your request. Where legally allowed, the maximum fees charged by Vanderbilt for the indicated services are as follows:

Amortization Schedule $25.00
Assisted Phone Pay $10.00
Complete Payment History $25.00
Copy of certain Contracts signed at closing $15.00
Copy of Title $15.00
Duplicate Year-End Statement $15.00
Mortgage Deed of Trust $15.00
NSF (Returned Check) Fee $35.00
One Year Payment History $0.00
Other Document Copies $15.00
Lien Release Recording Fee $57.00
Verification of Mortgage $20.00

Please remember to write your loan number on your check or money order to ensure proper credit to your account.

If you have any questions regarding service charge fees, please contact our Customer Service Department or visit our Contact Us page.

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New customers 1-866-701-0467

Existing customers 1-800-970-7250