How Vanderbilt’s Loan Servicing Is Here for You

We know times of financial uncertainty can hit at a moment’s notice. When this happens, Vanderbilt Mortgage and Finance, Inc. wants to be there for you, even when times get tough.

When Vanderbilt Mortgage and Finance, Inc. says we want to be with our customer every step of the way, we mean it. Once your loan funds (meaning after your purchase) and we are the ones “servicing” or maintaining your loan, you can call us for questions about your home loan terms, monthly statement, how to make payments, our online portal or any other questions that you may have.

Vanderbilt Mortgage and Finance, Inc. is also here for you in times of financial insecurity. We understand that no one is immune to tough times, and our goal is to help you if that situation arises. Remember, if we aren’t aware of a setback, we can’t be helpful during a time of need. Frequent and timely communication will make for a smoother process.

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How do we help our customers?

The first stage of our process is to have a conversation with you to identify any financial hardships and determine if the hardship is a short-term or long-term issue. Once your unique situation has been thoroughly evaluated, we review for all available assistance options. Examples of potential assistance options that may be available include a payment plan, a loan extension, or loan modification.

During the evaluation call, you should be prepared for a conversation about your personal finances. If offered a loan modification, you would need to potentially provide verification of income, such as paystubs. We know conversations about personal finances are not always easy, but we always strive to meet you with compassion and understanding.

No matter what the concern is about your loan, please don’t hesitate to call us at 800-970-7250. We are here to support you through any stage of life.

While Vanderbilt Mortgage is a supportive resource for you, there are other organizations that may be able to help you get back on track as well. You can reach out to a HUD-approved housing counselor or see if your state or local organizations have any assistance programs they may be able to offer.

Learn more about getting a handle on debt with this helpful resource from the CFPB.

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