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Easy Score: Our Commitment to an Easier Loan Process
Feeling intimidated by a loan application is in the past with ‘Easy Score’. At Vanderbilt Mortgage and Finance, Inc., we’re asking you to rate your experience in hopes that our process is as easy as we try to make it.
The home loan process just got easier with our new “Easy Score!” Here at Vanderbilt Mortgage and Finance, Inc., we believe in a great customer experience, and part of that is making the loan process easy to understand and complete. In recent years, we have strived for this goal by not only simplifying our online application but also by providing helpful resources so that you know we are with you every step of the way. Our updated Home Loan Guide is filled with tips and articles about preparing for and navigating the home loan application process. “Getting a home loan should not be an intimidating and difficult process, and we are continuously working to make the home financing journey – from application to closing – as easy as possible,” says Eric Hamilton, President of Vanderbilt Mortgage and Finance. “A seamless home loan process greatly improves the customer experience, which is at the heart of our business.” To keep improving customer experience, we have an internal feedback system, the “Easy Score,” to ask customers how easy the application and overall loan approval process was for them.
How Does “Easy Score” Work?
With our “Easy Score” initiative, you can rate how easy the process with Vanderbilt is. Customers can give Vanderbilt scores through a customer survey based on the simple question, “Was the home loan journey easy for you?” With each completed survey, we are improving the home loan experience even more for current and future customers. In 2020, we asked 1,267 customers about their experience, and our most recent survey results show that 9 out of 10 customers agree their home loan process was easy with Vanderbilt. Your experience today is a reflection of the feedback we have received from those that have gone through the process before you, and you can pay it forward by sharing your feedback too. Of course, we can’t stop there. Along with making the loan approval process easier for customers, we are continuing to offer no payments for 60 days*. This program automatically extends most new customers’ first mortgage payment due date for 60 days after their loan funds. This allows extra time to focus on paying the costs of moving in, without worrying about the first mortgage payment coming due immediately. You can check out more of our helpful resources for first-time home buyers by visiting us at www.vmf.com/resources/.
Learn More with the Vanderbilt Home Loan Guide
ALL LOANS SUBJECT TO CREDIT APPROVAL. *No payments for 60 days (the "Program"): Portfolio loans only, not available with FHA. Program available for applications submitted between January 1, 2024 and December 31, 2024 for loans to finance the purchase of new manufactured and modular homes from a Clayton Family of Brands retailer (“Seller”). All loans are subject to credit approval. For eligible loans, the first payment due date will be extended with no additional interim interest to a minimum of 60 days after funding. For example, if the loan were to fund in June 2024, the first payment due date would be extended with no additional interim interest from August 2024 to September 2024. Funding occurs after the closing date when the new home is delivered, installed, the seller obligations and all of Vanderbilt’s requirements for the loan are completed. Closing means the signing of both the Seller’s sales documents and Vanderbilt’s loan documents necessary to finance the purchase of a new home. An escrow cushion of up to two months may be collected at closing to help avoid an escrow shortfall. Vanderbilt reserves the right to cancel this Program at any time.
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