Mon. - Thurs. 8:30am - 8:00pm ET     Fri. 8:30am - 5:30pm ET
Vanderbilt Mortgage and Finance, Inc.
1-800-970-7250
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Financial Products
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Previously Owned Homes

Customer Service
Online Payment
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Escrow
FAQ
1098 Tax Form
Related Links
Sell Your Home

Contact Us

By Email By Telephone By Mail Mailing Payments

Hours of Operation

Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday.

Monday - Thursday Eastern Central Mountain Pacific
8:30 AM - 8:00 PM 7:30 AM - 7:00 PM 6:30 AM - 6:00 PM 5:30 AM - 5:00 PM
Friday 8:30 AM - 5:30 PM 7:30 AM - 4:30 PM 6:30 AM - 3:30 PM 5:30 AM - 2:30 PM

Holidays Observed

Our work schedules may vary slightly on days immediately preceding or following an observed holiday.

New Year's Day Thanksgiving Day
Memorial Day Day After Thanksgiving
Independence Day Christmas Eve
Labor Day Christmas Day

Physical Office Locations

Maryville Office Greensboro Office Missouri Office Arizona Office

By Telephone

Existing Vanderbilt Customers


For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.

To Apply for a Manufactured Home Loan


For questions about financing a new home purchase, please call 1-866-701-0467.
By Mail

Correspondence
Always mail correspondence to us separately from your payment and include your loan number on anything you send. All correspondence and overnight deliveries must be mailed to the Regular or Overnight mailing address below. Overnight services will not deliver to a post office box.

Regular Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Overnight Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

Payoff Loan Payments
Please write your loan number on your payoff check. See FAQ page for instructions on obtaining a payoff quote or coupon.

Regular Mail
Attn: Payment Processing
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Overnight Mail
Attn: Payment Processing
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
Mailing Payments

Remember to write your loan number on your check or money order.

Military "States"
Armed Forces Africa
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific


Vanderbilt Mortgage and Finance, Inc.
PO BOX 660180
Dallas, TX 75266-0180
printable blank coupons for Military "States"
Other States: For printable blank coupons and the address to mail your payment, select the state you live in below.