Mon. - Thurs. 8:30am - 8:00pm ET     Fri. 8:30am - 5:30pm ET
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Contact Us

By Email By Telephone By Mail Mailing Payments

Hours of Operation

Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday.

Monday - Thursday Eastern Central Mountain Pacific
8:30 AM - 8:00 PM 7:30 AM - 7:00 PM 6:30 AM - 6:00 PM 5:30 AM - 5:00 PM
Friday 8:30 AM - 5:30 PM 7:30 AM - 4:30 PM 6:30 AM - 3:30 PM 5:30 AM - 2:30 PM

Holidays Observed

Our work schedules may vary slightly on days immediately preceding or following an observed holiday.

New Year's Day Thanksgiving Day
Memorial Day Day After Thanksgiving
Independence Day Christmas Eve
Labor Day Christmas Day

Physical Office Locations

Maryville Office Greensboro Office Missouri Office Arizona Office

By Telephone

Existing Vanderbilt Customers

For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.

Questions about Applying for a Home Loan

For questions about applying for a home loan, please call 1-866-701-0467.

Questions about SCRA Eligibility

For questions about potential Servicemembers' Civil Relief Act (SCRA) eligibility, please call 1-800-970-7250.

Questions about Vanderbilt eScore Loans

Existing Vanderbilt eScore loan customers, please call 1-800-970-7250.
For questions about Vanderbilt eScore loans, please call 1-888-893-8792.
By Mail

If you would like to request information, notify us of an error, or share concerns you have about the servicing of the loan, contact us at or use one of the addresses below. Please include the loan number on any correspondence.

Always mail correspondence to us separately from your payment and include your loan number on anything you send. All correspondence and overnight deliveries must be mailed to the Regular or Overnight mailing address below. Overnight services will not deliver to a post office box.

Regular Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Overnight Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

Payoff Loan Payments
See FAQ page for instructions on obtaining a payoff quote or coupon.

Mailing Payments

When mailing payments, please write your loan number on your check or money order.

United States: If you are mailing your payment from within the United States, select your state from the box below to determine the address your payment should be mailed to. Printable blank coupons are also provided for your convenience.

Military: If you are a deployed military member using one of the following military addresses, please mail your payments to the address below. Printable blank coupons are also provided for your convenience.

Military "States"
Armed Forces Africa
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific

Vanderbilt Mortgage and Finance, Inc.
PO BOX 660180
Dallas, TX 75266-0180
printable blank coupons for Military "States"
  NMLS # 1561