Using your online payment portal account, you can make payments, set up automatic payments, manage your bank information, review your payment history and more.
You won’t have to worry about remembering to make a payment when you enroll for Payment Auto Draft. It's easy and free. Vanderbilt Mortgage and Finance, Inc. will draft your mortgage payment from your checking or savings account when the payments are due. No need to write a check or send a payment. It's all done for you!
If you make payments online or use the automated phone payments system, here are a few things to know:
- Payments can be scheduled up to 14 days, as long as the future-dated payment does not cause the loan to become due for 2 payments.
- An online or automated payment will not be permitted if there are more than 2 payments currently due on the loan account. Please call 1‑800‑970‑7250 to discuss payment.
- If the loan is due for 2 or more payments, amounts less than ¼ of one payment will not be allowed.
- After a returned or failed payment, automated payment services will not be available for 90 days.
*If you are presently in bankruptcy or if your loan is past due, these payment options may not be available to you.
Pay by Phone
Automated Phone Pay:
To pay by phone 24/7, all you need is your checkbook, loan number and the primary borrower's zip code. To use our FREE automated phone pay system, call 1‑800‑970‑7250.
Assisted Phone Pay:
To pay by phone with assistance from one of our agents during normal business hours, all you need is your bank routing and account number and loan number. If you call us at 1‑800‑970‑7250 between regular business hours of 8:30am-8:00pm Monday through Thursday ET and 8:30am-5:30pm on Friday ET, your payment will be posted the same day. Where legally allowed, a maximum fee of $10 will be charged for assisted phone payments.
Pay by Check or Money Order
If you mail a check or money order for your monthly mortgage payment, please allow sufficient time for payments to reach us. When sending your payment, please remember to include your monthly payment coupon and write your loan number on your check or money order to ensure proper posting. Where legally allowed, a maximum fee of $30 will be charged for a returned check.
If you are mailing your payment from within the United States, select your state from the box below to determine the address your payment should be mailed to. Printable blank coupons are also provided for your convenience.Printable coupons to use when mailing money to be applied to your principal balance
If you are a deployed member of the military using one of the following military ”states”, please mail your payments to the address below. Printable blank coupons are also provided for your convenience.
Vanderbilt Mortgage and Finance, Inc.
PO Box 660180
Dallas, TX 75266-0180