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Welcome to Even Better Security: Multi-factor Authentication Powered by MyHome

We’ve been preparing you for an account security upgrade by enabling Multi-factor Authentication and it’s here! Your account is now powered by MyHome and it will enhance your digital experience by giving you more control and options. In this article, we’ll explain the upgrade and how it impacts your account, plus prepare you on what to expect.

Your Security Upgrade

Your upgrade is Multi-factor Authentication (MFA): a digital security measure that protects your account with a 2-step verification process when you log in. You likely have other accounts that already have this measure in place, so you may have used it without even realizing it.

We’re integrating this change to increase the security of your account. Essentially, Multi-factor Authentication requires you to add an extra layer (beyond your username and password) of authentication to your log in process to ensure it’s really you logging into your account.

As an existing or new account user, you will be prompted to provide your phone number as a second way to verify your log in. For our customer portal accounts, you will be required to use your phone to receive a 6-digit code. You can receive the code one of two ways:

  • a text message; or
  • a voice call

If you don’t have a cell phone, no worries! You’ll use the voice call option as the way to verify your account log in through a land line. After you confirm your log in attempt by inputting the 6-digit code you received on the portal – you’ll gain access to your account.

That’s how we protect you through MFA and ensure your financial info is locked tight.

This transition will be smooth and easy to follow as we’ve created prompts for you during your log in experience. This process will be more outlined for you in the future as the MFA update goes live. Please check back to this article soon!

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