What happens if my payment gets lost?
If you believe your payment was lost or not properly applied to your loan account, below are the procedures for the most common payment methods. If your method of payment is not listed, check the front or back of your payment receipt for a phone number to call.
By Check: Contact a Vanderbilt representative at 1-800-970-7250 to discuss the situation and obtain a fax number to submit a copy of your cancelled check.
USPS® Money Order: Go to the nearest Post Office, call 1-866-974-2733 or read “Replacement of Lost or Stolen Money Orders” on the USPS® website.
Western Union®: Contact Western Union® at 1-800-999-9660 to find out if the money transfer has been cashed.
- If cashed: Provide VMF with a front and back copy of the money order.
- If not cashed: Complete a Western Union® Tracing / Refund Request Form to Western Union®.
MoneyGram®:
Call MoneyGram® at 1-800-542-3590 to find out if it has been cashed.
- If cashed: Provide VMF with a front and back copy of the money order.
- If not cashed: Complete a “Money Order Claim Card” to Money Gram®.