Important Security Information

Vanderbilt Mortgage and Finance (VMF) has recently become aware of scammers impersonating VMF employees, and calling, texting or emailing VMF customers in hopes of obtaining their personal financial information. These scammers typically obtain some customer information from public records like mortgage filings to make it sound like a legitimate contact from VMF when it is not.

The best defense against such tactics is to be aware of the red flags. To protect yourself against identity theft, we recommend the following:

  • Never respond to a text or email asking for your personal or financial information, such as credit card numbers, bank account information, social security numbers, or any other private information.

  • If you did not initiate the call and suspect that you have been contacted by a scammer claiming to be from VMF, hang up and call us directly at 1-800-970-7250.

  • Do not answer calls from phone numbers you do not recognize.

  • While a VMF employee may collect bank account information to process a payment during a live call, remember that VMF will never aggressively demand bank information or other personal/financial information from you.

  • VMF will never demand payment via cash or gift card, which is a common tactic of scammers.

For more information on how to avoid a scam, visit the Consumer Financial Protection Bureau (CFPB).

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