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1b:I[15726,["7337","static/chunks/ad2866b8-d9a081783e4ea5b3.js","2505","static/chunks/164f4fb6-77a5a6c1f6947f49.js","7160","static/chunks/7160-53fe6d67eacdc964.js","2731","static/chunks/2731-4c05eaae24739cc0.js","4709","static/chunks/4709-edc2ce5fa9e11395.js","6063","static/chunks/6063-6de4ca3f3ed39774.js","5259","static/chunks/5259-a458708ba1efe252.js","858","static/chunks/app/(vmf)/resources/payment-options/page-1a1da69e77220e29.js"],"default"] 1f:I[29329,["7337","static/chunks/ad2866b8-d9a081783e4ea5b3.js","2505","static/chunks/164f4fb6-77a5a6c1f6947f49.js","7160","static/chunks/7160-53fe6d67eacdc964.js","2731","static/chunks/2731-4c05eaae24739cc0.js","4709","static/chunks/4709-edc2ce5fa9e11395.js","6063","static/chunks/6063-6de4ca3f3ed39774.js","5259","static/chunks/5259-a458708ba1efe252.js","858","static/chunks/app/(vmf)/resources/payment-options/page-1a1da69e77220e29.js"],"default"] 1c:T4c9,Please use one of the following options to enroll or change your bank account information for recurring ACH monthly drafts (automatic payments). __Option 1.__ Login or create an [online account](https://www.vmf.com/portal/onboarding/ "Create Online Account") to access your Vanderbilt loan information. You can enroll, change or remove your bank information for a recurring ACH draft payment from the "Loan Summary" page. __Option 2.__ Fax a copy of your blank “voided” check and the [Auto Draft Letter](/resources/documents-forms/Auto-Draft-Letter.pdf:newtab "Auto Draft Letter") or [Auto Draft Letter (North Carolina)](https://www.vmf.com/resources/documents-forms/Auto-Draft-Letter-(NC_Only).pdf "Auto Draft Letter (North Carolina)") authorizing Vanderbilt Mortgage to draft from your bank account. __Option 3.__ Mail a blank “voided” check and an [Auto Draft Letter](/resources/documents-forms/Auto-Draft-Letter.pdf:newtab "Auto Draft Letter") or [Auto Draft Letter (North Carolina)](https://www.vmf.com/resources/documents-forms/Auto-Draft-Letter-(NC_Only).pdf "Auto Draft Letter (North Carolina)") to: Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802 1d:Taf5,Please use one of the following options to enroll or change your bank account information for a recurring ACH monthly drafts (automatic payments). __Option 1.__ Login or create an [online account](https://www.vmf.com/portal/onboarding/ "Create Online Account") to access your Vanderbilt loan information. You can enroll, change or remove your bank information for a recurring ACH draft payment from the "Loan Summary" page. __Option 2.__ Fax a copy of your blank “voided” check and the [Auto Draft Letter](/resources/documents-forms/Auto-Draft-Letter.pdf:newtab "Auto Draft Letter") or [Auto Draft Letter (North Carolina)](https://www.vmf.com/resources/documents-forms/Auto-Draft-Letter-(NC_Only).pdf "Auto Draft Letter (North Carolina)") authorizing Vanderbilt Mortgage to draft from your bank account. Fax this information to Attn: Customer Service to 865-380-3418. Please allow 7 business days for this draft information to take effect and note that if your payment is due before the request is completed, you will need to make alternate arrangements to make sure your payment for the month is received on time. You can confirm that the draft has been set up by contacting Vanderbilt Mortgage by phone or reviewing your account information online. __Option 3.__ Mail a blank “voided” check and an [Auto Draft Letter](/resources/documents-forms/Auto-Draft-Letter.pdf:newtab "Auto Draft Letter") or [Auto Draft Letter (North Carolina)](https://www.vmf.com/resources/documents-forms/Auto-Draft-Letter-(NC_Only).pdf "Auto Draft Letter (North Carolina)") to: Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802 Please allow 7 business days prior to your payment draft date for this information to take effect. __Drafting from a Savings Account.__ If you wish to set up a recurring ACH draft from your savings account, please verify the routing number with your credit union or bank before setting up the recurring automatic payment with Vanderbilt Mortgage. __Third Party Drafting.__ If the bank account from which the recurring ACH draft will be made belongs to anyone other than the parties who signed the loan contract documents, we need written authorization from the customer on the loan documents and the bank account holder. __Important notes regarding your recurring ACH Draft Payment:__ - If your payment draft date falls on a Saturday, Sunday or a federal bank Holiday then payment will be drafted from your account on the previous business day. For instance, if your draft date falls on a Saturday, Sunday or there is a Holiday on a Monday, your account will draft the preceding Friday. - You will receive a confirmation letter in the mail from us within 14 days when your recurring ACH draft request payment has been processed. 1e:T542,If you believe your payment was lost or not properly applied to your loan account, below are the procedures for the most common payment methods. If your method of payment is not listed, check the front or back of your payment receipt for a phone number to call. __By Check:__ Contact a Vanderbilt representative at [1-800-970-7250](tel:18009707250) to discuss the situation and obtain a fax number to submit a copy of your cancelled check. __USPS® Money Order:__ Go to the nearest Post Office, call [1-866-974-2733](tel:18669742733) or read “Replacement of Lost or Stolen Money Orders” on the USPS® website. __Western Union®:__ Contact [Western Union®](https://www.westernunion.com/us/en/home.html "Western Union®") at [1-800-999-9660](tel:1-800-999-9660) to find out if the money transfer has been cashed. - If cashed: Provide VMF with a front and back copy of the money order. - If not cashed: Complete a Western Union® Tracing / Refund Request Form to Western Union®. __MoneyGram®:__ Call MoneyGram® at [1-800-542-3590](tel:1-800-542-3590) to find out if it has been cashed. - If cashed: Provide VMF with a front and back copy of the money order. - If not cashed: Complete a “[Money Order Claim Card](https://www.moneygram.com/us/en/Documents/NXT/Claim-Card-English-final.pdf "Money Order Claim Card")” to Money Gram®.2:["$","$Lb",null,{"children":["$","$L10",null,{"children":[["$","$L11",null,{"appearance":"dark","background":"#E5F1F9","children":["$","h1",null,{"children":"Payment Options"}]}],["$","$L12",null,{"sidebarFirstOnMobile":true,"sidebarWidth":"391px","sidebar":[["$","$L13",null,{"threshold":0.01,"children":["$","$L14",null,{"$divider":"left","$align":"left","$width":"808px","className":"block-content ","children":["$","div",null,{"className":"inner","children":[["$","h2",null,{"className":"type-h5 color-vmfDarkBlue mt-0 mb-0","children":"Have Questions?"}],["$","p",null,{"className":"color-grey1 mt-1","children":["Call us at"," ",["$","$L15",null,{"to":"tel:18009707250","className":"gtm_phone_sidebar_text no-decoration color-grey1","includeArrowIcon":false,"eventData":{"name":"vmf.cta_click","location":"Payment Options","category":"contact_us","action":"click_to_call","label":"call_payment_options"},"children":"1-800-970-7250"}]]}],["$","$L16",null,{"appearance":"dark","outline":true,"to":"/contact-us/","className":"gtm_contact_sidebar_cta_button display-inline-block","eventData":{"name":"vmf.cta_click","location":"Payment Options","category":"contact_us","action":"button","label":"contact_us_1"},"children":"Contact us"}]]}]}]}],["$","$L17",null,{"className":"hidden lg:block","heading":"Some things to keep in mind","children":[["$","p",null,{"children":"If you make payments online or use the automated phone payments system, here are a few things to know:"}],["$","ul",null,{"children":[["$","li",null,{"children":"Payments can be scheduled up to 14 days, as long as the future-dated payment does not cause the loan to become due for 2 payments."}],["$","li",null,{"children":["An online or automated payment will not be permitted if there are more than 2 payments currently due on the loan account. 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When sending your payment, please remember to include your monthly payment coupon and write your loan number on your check or money order to ensure proper posting. Where legally allowed, a maximum fee of $35 will be charged for a returned check."}],["$","h3",null,{"className":"type-h5 color-claytonBlue mt-8 mb-2","children":"United States"}],["$","p",null,{"className":"color-grey1 mt-0","children":"If you are mailing your payment from within the United States, select your state from the box below to determine the address your payment should be mailed to. 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