Contact Us
Hours of Operation
Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are
reserved for your exclusive use. In order to provide prompt and quality service, please have your loan
number available when you call. Any messages left after normal business hours will be returned within
24 - 48 hours on a normal business day, Monday - Friday.
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| Monday - Thursday |
Eastern |
Central |
Mountain |
Pacific |
| 8:30 AM - 8:00 PM |
7:30 AM - 7:00 PM |
6:30 AM - 6:00 PM |
5:30 AM - 5:00 PM |
| Friday |
8:30 AM - 5:30 PM |
7:30 AM - 4:30 PM |
6:30 AM - 3:30 PM |
5:30 AM - 2:30 PM |
Holidays Observed
Our work schedules may vary slightly on days immediately preceding or following an observed holiday.
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New Year's Day Good Friday Memorial Day |
Independence Day Labor Day Thanksgiving Day |
Day After Thanksgiving Christmas Day |
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By Telephone
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Existing Vanderbilt Customers
For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.
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To Apply for a Loan |
| Financing for a new home purchase |
1-800-822-0633 |
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By Mail
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Mailing Correspondence Always mail any correspondence to us separately from your payment.
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Regular Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
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Overnight Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
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Mailing Payments
Remember to write your loan number on your check or money order.
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Military "States"
Armed Forces Africa
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific
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Vanderbilt Mortgage and Finance, Inc.
PO BOX 660180
Dallas, TX 75266-0180
printable blank coupons for Military "States"
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| Other States: For printable blank coupons and the address to mail your payment, select the state you live in below. |
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