Contact Us

By Email

By Mail

Hours of Operation Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday.
Monday - Thursday	Eastern	Central	Mountain	Pacific
Monday - Thursday	8:30 AM - 8:00 PM	7:30 AM - 7:00 PM	6:30 AM - 6:00 PM	5:30 AM - 5:00 PM
Friday	8:30 AM - 5:30 PM	7:30 AM - 4:30 PM	6:30 AM - 3:30 PM	5:30 AM - 2:30 PM

Holidays Observed Our work schedules may vary slightly on days immediately preceding or following an observed holiday.
New Year's Day Good Friday Memorial Day	Independence Day Labor Day Thanksgiving Day	Day After Thanksgiving Christmas Day

By Telephone

Existing Vanderbilt Customers

For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.

Financing for a new home purchase

1-800-822-0633

By Mail
Mailing Correspondence Always mail any correspondence to us separately from your payment.
Regular Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802		Overnight Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804
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Mailing Payments

Remember to write your loan number on your check or money order.

Military "States"
Armed Forces Africa
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific

Vanderbilt Mortgage and Finance, Inc.
PO BOX 660180
Dallas, TX 75266-0180
printable blank coupons for Military "States"

Other States: For printable blank coupons and the address to mail your payment, select the state you live in below.