Contact Us

By Email

By Telephone

By Mail

Hours of Operation Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday.
Monday - Thursday	Eastern	Central	Mountain	Pacific
Monday - Thursday	8:30 AM - 8:00 PM	7:30 AM - 7:00 PM	6:30 AM - 6:00 PM	5:30 AM - 5:00 PM
Friday	8:30 AM - 5:30 PM	7:30 AM - 4:30 PM	6:30 AM - 3:30 PM	5:30 AM - 2:30 PM

Holidays Observed Our work schedules may vary slightly on days immediately preceding or following an observed holiday.
New Year's Day Good Friday Memorial Day	Independence Day Labor Day Thanksgiving Day	Day After Thanksgiving Christmas Day

By Telephone

Existing Vanderbilt Customers

For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.

Financing for a new home purchase

1-800-822-0633

To obtain your loan payoff, you may call or fax your request:

Payoff Quote		1-800-970-7250
Payoff Fax		1-865-380-3418

By Mail
Mailing Correspondence Always mail any correspondence to us separately from your payment.
Regular Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802		Overnight Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804
Loan Payoff At your request, we can mail your payoff quote to your home address. You can mail your payment to pay off your loan to:
VMF Accounts Receivable Department PO Box 6699 Maryville, TN 37802		For overnight delivery, use the following address: VMF Accounts Receivable Department 500 Alcoa Trail Maryville, TN 37804
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$ Mailing Payments For printable blank coupons and the address to mail your payment, select the state you live in below. Remember to write your loan number on your check or money order.
	Vanderbilt Mortgage and Finance, Inc. PO Box 2252 Birmingham AL 35246-0042 printable blank coupons Vanderbilt Mortgage and Finance, Inc. PO Box 59087 Knoxville TN 37950-9087 printable blank coupons Vanderbilt Mortgage and Finance, Inc. PO Box 742533 Cincinnati OH 45274-2533 printable blank coupons Vanderbilt Mortgage and Finance, Inc. PO Box 660238 Dallas TX 75266 printable blank coupons