Mon. - Thurs. 8:30am - 8:00pm ET Fri. 8:30am - 5:30pm ET  |
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Mailing Payments
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Hours of OperationVanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday. |
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| Monday - Thursday | Eastern | Central | Mountain | Pacific |
| 8:30 AM - 8:00 PM | 7:30 AM - 7:00 PM | 6:30 AM - 6:00 PM | 5:30 AM - 5:00 PM | |
| Friday | 8:30 AM - 5:30 PM | 7:30 AM - 4:30 PM | 6:30 AM - 3:30 PM | 5:30 AM - 2:30 PM |
Holidays ObservedOur work schedules may vary slightly on days immediately preceding or following an observed holiday. |
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| New Year's Day | Thanksgiving Day |
| Memorial Day | Day After Thanksgiving |
| Independence Day | Christmas Eve |
| Labor Day | Christmas Day |
Physical Office Locations |
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| Maryville Office | Greensboro Office | Missouri Office | Arizona Office |
| By Mail |
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| Correspondence Always mail correspondence to us separately from your payment and include your loan number on anything you send. All correspondence and overnight deliveries must be mailed to the Regular or Overnight mailing address below. Overnight services will not deliver to a post office box. |
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Regular Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802 |
Overnight Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804 |
Payoff Loan Payments Please write your loan number on your payoff check. See FAQ page for instructions on obtaining a payoff quote or coupon. |
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Regular Mail Attn: Payment Processing Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802 |
Overnight Mail Attn: Payment Processing Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804 |
| Mailing Payments Remember to write your loan number on your check or money order. |
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| Military "States" Armed Forces Africa Armed Forces Canada Armed Forces Europe Armed Forces Middle East Armed Forces Pacific |
Vanderbilt Mortgage and Finance, Inc. PO BOX 660180 Dallas, TX 75266-0180 printable blank coupons for Military "States" |
| Other States: For printable blank coupons and the address to mail your payment, select the state you live in below. |
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