Vanderbilt Mortgage and Finance, Inc.  
1-800-970-7250 Mon. - Thurs. 8:30am - 8:00pm ET
Fri. 8:30am - 5:30pm ET
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Contact Us

By Email By Telephone By Mail Mailing Payments

Hours of Operation

Vanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday.

Monday - Thursday Eastern Central Mountain Pacific
8:30 AM - 8:00 PM 7:30 AM - 7:00 PM 6:30 AM - 6:00 PM 5:30 AM - 5:00 PM
Friday 8:30 AM - 5:30 PM 7:30 AM - 4:30 PM 6:30 AM - 3:30 PM 5:30 AM - 2:30 PM

Holidays Observed

Our work schedules may vary slightly on days immediately preceding or following an observed holiday.

New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
  By Telephone

Existing Vanderbilt Customers

For questions about an existing home loan, please call 1-800-970-7250.
Our Fax number is 1-865-380-3418.

To Apply for a Loan

Financing for a new home purchase 1-800-822-0633

Loan Payoff

To obtain your loan payoff, you may call or fax your request:
Payoff Quote 1-800-970-7250
Payoff Fax 1-865-380-3418
  By Mail

Mailing Correspondence
Always mail any correspondence to us separately from your payment.

Regular Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Overnight Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

Loan Payoff

At your request, we can mail your payoff quote to your home address. You can mail your payment to pay off your loan to:

VMF Accounts Receivable Department
PO Box 6699
Maryville, TN 37802

For overnight delivery, use the following address:
VMF Accounts Receivable Department
500 Alcoa Trail
Maryville, TN 37804


$ Mailing Payments

For printable blank coupons and the address to mail your payment, select the state you live in below. Remember to write your loan number on your check or money order.